By ROBYN BRISTOW
Staff whooped and hollered when the Rangiora Vet Centre was announced as the MainPower Supreme Award winner at the North Canterbury Business Awards online event hosted by Enterprise North Canterbury.
Managing director Ben Davidson says it was really exciting to have the staff on board as the announcement was made.
“Normally it would just be a few of us at an awards dinner. But this year because it was online about 30 of them were present when the announcement was made.
“It was really nice to share it with them. They are such are hardworking and passionate team,” he says.
“We are really proud and thrilled,” says Dr Davidson.
Rangiora Vet Centre (RVC) had won the BDO Professional Services Award the previous day. Dr Davidson then sent the link to staff for the big announcement the following day for those who could watch.
The judges found the Vet Centre was a “truly great North Canterbury business in every sense.”
The vision of RVC is to be the centre of veterinary excellence and innovation, and to enhance the lives of animals, their owners and its people who work in the business, together in partnership.
It aims to be the best total solution of animal health, care, focusing on the customer and through building strong and meaningful relationships with its clients while maintaining the values of excellence, empathy, respect, team, community and innovation.
The centre says there is an increasing demand for more specialist care, as owners expect their animals to receive the same level of care as humans receive in human health.
Many of its vets have post-graduate qualifications, including two specialists. This means it is able to provide a referral service for vet clinics around the South Island.
It sees pets and horses from Nelson to Invercargill for specialist procedures such as advanced orthopaedic and soft tissue surgeries, including airway reconstruction, heart surgery and complicated abdominal surgery.
RVC is unique in that there is no other privately owned veterinary clinic in New Zealand that offers both large, and small animal specialist surgical services.
Its two Board Certified surgeons, the highest qualification in the world for a veterinary surgeon, take referrals such as total hip replacements and heart surgery in dogs, while its equine specialist offers complex horse surgery.
Alongside its daytime services team, it has a large animal vet on call overnight. Also onsite overnight, there is a dedicated small animal vet and nursing team, who specialise in critical care and emergency medicine and surgery.
As it is the only centre offering this care, many other local clinics now send their intensive care patients to the centre for overnight, round the clock, care and monitoring.